Refund policy
Birbflow Refund and Return Policy
Overview
All sales are final. Birbflow does not accept returns or issue refunds for change of mind, incorrect size or color selection, or any other reason unrelated to a defect.
Refunds and replacements are provided only where a product arrives damaged, defective, or does not function as described.
Please review your order carefully before completing checkout.
What Qualifies for a Refund or Replacement
You are eligible for a refund or replacement if:
- the product arrived physically damaged in transit;
- the product is defective or does not function as described;
- you received the wrong item or an incomplete order.
Reporting Timeframes
Please inspect your order immediately upon delivery.
- Damage in transit, wrong item, or missing items: report within seven (7) days of delivery.
- Manufacturing defects or product failure: report within thirty (30) days of delivery.
Claims submitted after these timeframes cannot be processed.
How to Submit a Claim
Contact support@birbflow.com with:
- your order number;
- a description of the issue;
- clear photos or a short video showing the defect or damage, including the packaging where relevant.
We will review your claim and respond within two (2) business days.
Do not ship any item back before receiving written authorization from us. Items sent back without an approved claim will not be accepted, refunded, or returned to you.
Resolution
If your claim is approved, we will, at our discretion, either:
- ship a replacement at no additional cost, or
- issue a full refund to your original payment method.
Where a return of the defective item is required, we will provide a prepaid return shipping label and the return address. You are never charged for return shipping on an approved defect claim.
Where a return is not required, you may be asked to dispose of the item.
Non-Returnable Items
The following cannot be returned or refunded under any circumstances, including where a defect is claimed after the item has been opened or used:
- opened personal care and beauty products, except where a manufacturing defect is present;
- perishable goods;
- custom or personalized items;
- gift cards;
- clearance and final-sale items, except where the item arrives damaged or defective.
Refund Processing
Approved refunds are issued to your original payment method within ten (10) business days of approval. Your bank or card issuer may require additional time to post the refund to your account.
If more than fifteen (15) business days have passed since your refund was approved and you have not received it, contact us at support@birbflow.com.
Subscriptions
This policy covers defective or damaged products. It does not govern subscription cancellation or billing, which are addressed in the Birbflow Subscription Terms. Cancelling a subscription does not entitle you to a refund of payments already processed.
Contact
Birbflow Support — support@birbflow.com