Birbflow Shipping Policy

Processing Time

All orders are processed, packed, and dispatched within three (3) business days of purchase.

Business days are Monday through Friday, excluding public holidays. Orders placed on a weekend or public holiday begin processing on the next business day.

Processing time does not include shipping time.

Shipping Time

Once dispatched, orders arrive within six (6) to twelve (12) business days.

Total estimated time from order to delivery: 9 to 15 business days.

Delivery times are estimates based on carrier performance and are not guaranteed.

Order Tracking

You will receive a shipping confirmation email with a tracking number once your order has been dispatched.

Tracking information may take two (2) to four (4) business days to display activity after dispatch. This is normal and does not indicate a problem with your order.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase. The amount shown at checkout is the amount you pay.

Shipping Address

You are responsible for providing a complete and accurate shipping address. Please review your address carefully at checkout.

Address changes can only be made before dispatch. Contact us at support@birbflow.com immediately if you need to correct an address. Once an order has been dispatched, the address cannot be changed.

Birbflow is not responsible for orders delivered to an incorrect or incomplete address provided by the customer. Orders returned to us as undeliverable due to an incorrect address may be reshipped at the customer's expense.

Delays

Delivery estimates may be affected by carrier delays, weather, customs processing, peak seasons, or other events outside our control.

If your order has not arrived within twelve (12) business days of dispatch, contact us at support@birbflow.com and we will open an investigation with the carrier.

If we are unable to ship your order within the timeframe stated above, we will notify you and offer you the choice of a revised shipping date or a full refund.

Lost or Stolen Packages

Risk of loss passes to the customer once the package is handed to the carrier.

If tracking shows a package as delivered but you have not received it, please check with your household, neighbors, and building management first, then contact us within seven (7) days of the marked delivery date so we can file a carrier claim on your behalf.

Split Shipments

Orders containing multiple items may ship separately and arrive on different dates. You will receive separate tracking numbers where this applies. No additional shipping cost is charged for split shipments.

Subscription Orders

Subscription deliveries follow the same processing and shipping times, calculated from each billing date. See the Birbflow Subscription Terms for billing dates and cancellation.

Contact

Birbflow Support — support@birbflow.com