Shipping to the US, Canada, UK & Australia shipping
Shipping Information
At BirbFlow, we want every bird owner to have a smooth and convenient shopping experience. Find out how order processing, delivery, and tracking work before your fountain arrives.
Delivery estimates are not guaranteed and may vary depending on the destination, carrier, customs processing, and other circumstances.
Order Processing
Orders are generally processed, packed, and dispatched within 3 business days.
Estimated Delivery
Our general estimate is 9–15 business days from the date of purchase, including processing and shipping.
Order Tracking
Tracking details are sent by email after your order has been dispatched.
Shipping Times by Destination
The following is a general delivery estimate based on our published shipping policy. Country-specific delivery estimates are not currently listed in that policy, so actual delivery times may vary.
| Destination | Order Processing | Estimated Total Delivery | Shipping Cost |
|---|---|---|---|
| United States | Within 3 business days | 9–15 business days from purchase | Calculated at checkout |
| United Kingdom | Within 3 business days | 9–15 business days from purchase | Calculated at checkout |
| Canada | Within 3 business days | 9–15 business days from purchase | Calculated at checkout |
| Australia | Within 3 business days | 9–15 business days from purchase | Calculated at checkout |
| Germany | Within 3 business days | 9–15 business days from purchase | Calculated at checkout |
| Other Eligible Countries | Within 3 business days | 9–15 business days from purchase | Calculated at checkout |
Please note: The estimates above reflect BirbFlow's general published shipping policy, not guaranteed delivery times for each individual country. Please check the shipping options and cost displayed at checkout before placing your order.
How Our Shipping Process Works
Order Confirmation
After completing your purchase, you will receive an order confirmation. Please check that your shipping address and contact information are correct.
Processing and Dispatch
We generally process, pack, and dispatch orders within 3 business days. Processing times may be affected by weekends, public holidays, or unusually high order volumes.
Shipping and Delivery
Once your order is dispatched, you will receive tracking information by email. You can use it to follow your shipment as tracking updates become available.
How to Track Your Order
Once your order has been dispatched, BirbFlow will send your tracking information to the email address used during checkout.
To track your order:
- Open your shipping confirmation email.
- Find the tracking number or tracking link.
- Open the tracking link to view the latest available shipment updates.
Tracking not updating? Tracking information may take 2–4 business days after dispatch to show activity. This can happen while the carrier receives and scans your parcel.
If your order has not arrived within 12 business days after dispatch, please contact our support team so we can help investigate the shipment.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on the shipping options available for your order and destination.
Please review the final shipping charge shown at checkout before completing your purchase.
Important: Any free-shipping offers or minimum-order thresholds should be confirmed on the product page and at checkout before you place your order.
Customs, Duties, and Import Taxes
International orders may be subject to customs procedures, import duties, taxes, or other fees imposed by the destination country.
These charges and the party responsible for paying them depend on the destination country's rules and the shipping arrangement for your order. Please check your local customs requirements if you are unsure whether additional charges may apply.
If a customs or carrier representative contacts you about your shipment, follow their instructions and contact our support team if you need help understanding your order's status.
Shipping Delays
Although we work to dispatch orders promptly, delivery can sometimes take longer than expected. Possible causes include:
- Carrier delays or transportation disruptions.
- Severe weather conditions.
- Customs inspections or clearance procedures.
- Public holidays and peak shopping periods.
- Incorrect or incomplete shipping information.
- Other circumstances outside our control.
If your shipment appears delayed, please check the latest tracking information first. If the order has not arrived within 12 business days after dispatch, contact us for assistance.
Can I Change My Shipping Address?
If you entered an incorrect shipping address, contact us as soon as possible at support@birbflow.com.
We cannot guarantee an address change after an order has been processed or dispatched. Please double-check your address before completing checkout.
Will My Items Arrive Together?
In some cases, items from the same order may be shipped separately and arrive on different dates. If your order is split into multiple shipments, please check the tracking details for each parcel.
Under our published shipping policy, split shipments do not incur an additional shipping charge.
Shipping Frequently Asked Questions
How long does delivery take?
BirbFlow's published shipping policy gives a general estimate of 9–15 business days from purchase, including processing and shipping. This is an estimate rather than a guarantee, and delivery times may vary by destination and carrier.
How long does order processing take?
Orders are generally processed, packed, and dispatched within 3 business days. Business days are Monday through Friday, excluding public holidays.
When will I receive my tracking number?
Tracking details are sent by email after your order has been dispatched. Please check your inbox and spam or junk folder.
Why is my tracking information not updating?
Tracking information may take 2–4 business days after dispatch to show activity. Carrier scans and tracking updates can take time to appear in the system.
How much does shipping cost?
Shipping costs are calculated and displayed at checkout. Review the available options and final cost before completing your order.
Will I have to pay customs fees or import taxes?
International orders may be subject to customs duties, taxes, or other fees depending on the destination country's rules and the shipping arrangement. Check your local requirements for details.
What should I do if my order is delayed?
Check your tracking information for the latest updates. If your order has not arrived within 12 business days after dispatch, email our support team at support@birbflow.com so we can help investigate.
Can I change my address after placing an order?
Contact us as soon as possible if your address needs correcting. Address changes cannot be guaranteed once an order has been processed or dispatched.
Can my order arrive in multiple packages?
Yes. In some cases, items may be shipped separately and arrive on different dates. Check the tracking details for each shipment. Our published shipping policy states that split shipments do not incur additional shipping costs.
Need Help With Your Shipment?
Our team is here to help with shipping questions, tracking updates, and delivery concerns.
Email us at support@birbflow.com
Contact Support View Official Shipping Policy